ConnectWise Cloud Restored to Normal Operations
ConnectWise has restored its cloud-based professional services automation tools following a major hardware failure that disrupted service for nearly 24 hours. ConnectWise COO Santo Cannone reported to Channel Insider that service was restored this morning and its nearly 200 subscribers have normal access to the cloud service. In a post to the Channel Cloud Computing blog, ConnectWise CEO Arnie Bellini wrote, “Any outage is unacceptable, we know it and are working thru the night to correct it. We are truly sorry to the 198 partners that are affected.” In the post, Bellini said ConnectWise was in the process of upgrading its cloud-based services to a new virtualized environment that would be more resistant to service disruptions. He wrote the following: “We have a large investment in virtualizing our cloud. These 198 partners are the only remaining partners on our legacy environment and are not in the cloud, they are on redundant set of servers that have experienced a major outage… Once service is restored we will rapidly complete the migration work to get these 198 partners over to the virtualized cloud. Wish we had been ahead of schedule on that work so our partners would not have experienced this outage.” ConnectWise scheduled a video presentation this afternoon for its affected partners to explain the outage and the steps taken to restore service. Bellini said in his post to this blog that ConnectWise would credit the affected users for a full-month’s service to make up for the disruption. “We will be sending the 198 partners a full credit for a month. Not that it will make up for the inconvenience but we want them to know that we are sorry. Sorry guys, we have learned from this and will make the necessary adjustments.” The following are links to the original blog posts on this outage: |
